Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer Service: Customer service is the provision of service to customers before, during and after a purchase.Talent Acquisition: Talent acquisition is the process of identifying organizational staffing needs, recruiting qualified candidates and selecting the candidates best suited for the available positions.Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.Specify the abilities and skills that a person needs in order to carry out the specified job duties.Įach competency has five to ten behavioral assertions that can be observed,Įach with a corresponding performance level (from one to five) that is required for a particular job. He still misses being in the Service, and his military service and memories have truly become part of who he is today.What Skills Does a Placement Specialist Need?
Carl surmised that when the Emperor announced the war was over, the Japanese honored this fact and accepted the troops in peace.Īt age 84, Carl says he'd jump at the opportunity to rejoin the military if he could. They had no idea what to expect from the Japanese people, but they were pleasantly surprised to find the Japanese military and civilians to be quite friendly. One of Carl's most memorable moments during wartime was when the troops were traveling by ship toward Japan at the end of WWII after the atomic bombs had been dropped. It didn't take long before sparks began to fly and they remained married until she passed away a few ago. Jenness was a reserve warrant officer and Carl was an active duty advisor to her reserve unit (an NCO). A standing joke between them was that she "outranked him" when they met after the Korean War. As in any people-intensive occupation, Carl learned the fundamentals of interpersonal communication during his Army experience: what to say, how and when to say it, and who to say it to.Ĭarl proudly told me about the love of his life, Jenness, who he met on the Love Boat (really!). Ultimately, it was the young officer who was transferred. Perhaps his most difficult interpersonal challenge was working with a new officer who had no humility whatsoever, and Carl was prepared to request a transfer if things didn't change. Higher ranked officers generally recognized this as well, and told Carl to "straighten out" his boss on more than one occasion. He didn't hesitate to counsel soldiers to "get out" if they didn't like it, and mentored more than one of his less experienced ROTC (Reserve Officer Training Corps) supervisors.Ĭarl recounted one such Second Lieutenant, right out of college, who bluntly told him, "Sergeant, I'm depending on you because I don't know a darn thing." Now that takes real courage on the part of the officer! Of course, Carl also worked with some inexperienced officers who thought they "knew everything" (and maybe they did-on paper at least), but in any vocation it's also wise to recognize the value of experience. He was devoted to his men, but also considered himself "one of the guys" rather than anyone special.
Serving his country in the US military has become an important part of who Carl Ordwan is today.
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Serving in the US Army taught him how to respond in the moment to whatever presents itself.
First, he was older and wiser, and second, instead of simply following orders, he was now in charge of other soldiers (his highest rank was that of Master Sergeant). Carl Ordwar, who was born in 1925, is a retired career Army veteran who represents these veterans: drafted at age 18, served in the Philippines during WWII, joined the National Guard a few years after returning to the mainland, served again in combat during the Korean War, and worked with civilian components after the war.īy the time Carl served in Korea, his perspective had changed significantly. Someone who served our country in times of both war and peacetime. An interview with Carl Ordwar of Santa RosaĪs Veteran's Day approaches, I chose to seek out a career veteran for my November column.
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